FAQ
What insurance carriers does Covina Arthritis Clinic accept?
- Medicare
- Medi – Medi
- All PPO plans
- HMO : Including
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Note : If your insurance carrier is not on the list, please call for more information
All other health plans – We will submit your claim to your insurance as a courtesy. (This list is subject to change. Please call for the most up-to-date information).
OUR OFFICE DOES NOT ACCEPT WORKERS’ COMPENSATION OR MOTOR VEHICLE ACCIDENT INSURANCES
– if you have a current workers’ comp case, you need to let us know in advance to determine your eligibility to use your health plan!
Do I need a referral from my insurance carrier, medical group or primary care physician?
All HMO plans require a Pre authorization from your insurance carrier
- for the first visit your primary care physician has to provide the authorization.
- for the follow up visit our team is doing the best to provide the authorization before the appointment
Our policy is that if you come for an appointment without a referral and your insurance requires one, you may pay in full for your visit or be rescheduled. Acquiring the proper referral is ultimately the patient’s responsibility.
What do I need to bring for my first appointment?
Please bring your insurance card, driver license or picture ID, any pertinent medical records including most recent laboratory and x-ray results and a list of your current medications. Please arrive 15 minutes before your appointment to complete necessary paperwork.
Do I have to pay at the time of my appointment?
If we participate with your insurance and the proper referral(s) are in place, you are only responsible for any deductibles, co-insurance or co-pays your insurance requires. All funds are payable in full at the time of your visit. If we do not accept your insurance or the proper referral is not in place then you will be required to pay in full for your visit.
If there is any a balance on your account, our staff has been directed to collect the balance in addition to any deductibles, co-insurance or co-pays before your appointment
Self pay or cash patient are required to pay in full before the office visit.
Does your office accept credit cards for payment?
Yes, we accept Visa, MasterCard, Discover and American Express for payments, in addition to cash, check or money order.
Returned checks will be assessed a $25 overdraft charge.
Are there forms I can fill out in advance of my appointment?
For faster service, a list of forms are available for printout online. If you need assistance completing any forms, please call our office during business hours. New patients can decrease their wait time by printing out all relevant forms here and bringing to your appointment. New Patient Packet includes :
- Registration Form
- Financial Policy
- Consent Form and Receipt of Privacy Practice
- Health Questionnaire form
- Notice of Privacy Practices ( HIPPA )
What happens if I need to cancel or reschedule my appointment?
We kindly ask that you notify our office 24 hours in advance. So we can offer that appointment time to another patient. Cancellation fee of $ 25 will be applied for failure to cancel your appointment in proper timing
Will the doctor discuss my test results over the telephone?
All test results will be discussed at your next office visit. However, life threatening test results will be discussed over the telephone.
